1 General provisions By browsing in this area, the user accesses Em Pharma (www.empharma.it). Browsing and transmitting a purchase order on the website implies acceptance of the Conditions and Data Protection Policies adopted by the website as indicated therein. These General Terms and Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the empharma.it website in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no. 206/05 amended by Legislative Decree no. 21/14 and Legislative Decree no. 70/03) by: Equipment and Machinery For Pharmaceutical Industry srls a Socio Unico with registered office at via Giambologna 7, 50132 Florence. Before accessing the products provided by the website, the user is required to read these General Terms and Conditions of Sale, which are generally and unequivocally accepted at the time of purchase. The user is invited to download and print a copy of the purchase form and these General Terms and Conditions of Sale, the terms of which Equipment and Machinery For Pharmaceutical Industry srls a Socio Unico reserves the right to unilaterally modify without prior notice. The website may be used and products provided therein accessed, and their purchase made, in the following languages: Italian, English.
2 Object These General Terms and Conditions of Sale govern the offer, submission, and acceptance of purchase orders for products on Equipment and Machinery For Pharmaceutical Industry srls a Socio Unico and do not govern the provision of services or the sale of products by parties other than the seller present on the same website through links, banners, or other hypertext links. Before placing orders and purchasing products and services from different parties, we suggest verifying their sales conditions.
3 Conclusion of the contract To conclude the purchase contract, it will be necessary to fill out the form: User Registration and Billing Form in electronic format and transmit it following the relevant instructions. It contains a reference to the General Terms and Conditions of Sale, images of each product and its price, the payment methods that can be used, the delivery methods of the purchased products and the related shipping and delivery costs, a reference to the conditions for exercising the right of withdrawal, and the methods and times for returning the purchased products. Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale including the Information on the right of withdrawal and the processing of personal data. The contract is concluded when the seller receives the User Registration and Billing Form, subject to verification of the correctness of the data contained therein. The buyer will be obligated to pay the price from the moment the online order submission process is concluded. This will occur by clicking on the button: Proceed with the order at the end of the guided procedure. Once the contract is concluded, the seller takes charge of the order for processing.
4 Registered users By completing the registration procedures, the user agrees to follow the instructions on the website and provide their personal data accurately and truthfully. Confirmation must be communicated within a maximum of 1 day, after which, in the absence of confirmation, Equipment and Machinery For Pharmaceutical Industry srls a Socio Unico will be released from any obligation towards the user. Confirmation will in any case release Equipment and Machinery For Pharmaceutical Industry srls a Socio Unico from any liability regarding the data provided by the user. The user agrees to promptly inform Equipment and Machinery For Pharmaceutical Industry srls a Socio Unico of any changes to their data communicated at any time. If the user provides inaccurate or incomplete data or if there is a dispute regarding payments made by the interested parties, Equipment and Machinery For Pharmaceutical Industry srls a Socio Unico may choose not to activate or suspend the service until the relevant deficiencies are remedied. Upon the first request for profile activation by the user, Equipment and Machinery For Pharmaceutical Industry srls a Socio Unico will assign a username and password. The user acknowledges that these identifiers constitute the validation system for accessing the Services and the only system suitable for identifying the user, and that acts performed using such access will be attributed to them and will be binding on them. The user agrees to keep their login data confidential and to safeguard them with due care and diligence, and not to temporarily transfer them to third parties.
5 Product availability Product availability refers to the actual availability at the time the buyer places the order. This availability should nevertheless be considered purely indicative because, due to the simultaneous presence of multiple users on the site, products may be sold to other customers before the order is confirmed. Even after sending the order confirmation email, cases of partial or total unavailability of the goods may occur. In this eventuality, the order will be automatically adjusted by removing the unavailable product, and the buyer will be immediately informed via email. If the buyer requests cancellation of the order, terminating the contract, Equipment and Machinery For Pharmaceutical Industry srls a Socio Unico will refund the amount paid within 7 days from the moment Equipment and Machinery For Pharmaceutical Industry srls a Socio Unico becomes aware of the buyer's decision to terminate the contract.
6 Offered products Equipment and Machinery For Pharmaceutical Industry srls a Socio Unico markets: Machines, tools, containers, and equipment for pharmaceutical and galenic laboratories. The offer is detailed on the page www.empharma.it.
7 Payment methods and prices The price of the products will be as indicated from time to time on the website, unless there is an obvious error. In case of an error, Equipment and Machinery For Pharmaceutical Industry srls a Socio Unico will notify the buyer as soon as possible, allowing confirmation of the order at the correct amount or cancellation. However, Equipment and Machinery For Pharmaceutical Industry srls a Socio Unico will not be obliged to provide what was sold at the erroneously indicated lower price. The website prices include VAT; shipping costs, which are calculated based on the quantity of product purchased, are excluded. Prices may change at any time. The changes do not affect orders for which order confirmation has already been sent. Once products are selected, they will be added to the cart. Simply follow the instructions for purchase, entering or verifying the information requested at each step of the process. Order details can be modified before payment. Payment can be made through: Paypal, Credit Card. The accepted credit cards will be: Visa, Mastercard.
8 Delivery Equipment and Machinery For Pharmaceutical Industry srls a Socio Unico ships to the following geographical areas: Italy. Delivery takes place as per User Registration and Billing Form by the date indicated therein, or if no delivery date is specified, within the estimated timeframe at the time of selecting the delivery method and, in any case, within a maximum period of 7 days from the date of confirmation. If delivery is not possible, the order will be sent to the depot. In such an event, a notice will specify the location of the order and the arrangements for arranging a new delivery. If you are unable to be present at the delivery location at the agreed time, please contact us again to arrange a new delivery date. If delivery cannot take place for reasons not attributable to us after 7 days from the date the order is available for delivery, we will assume that you intend to terminate the contract. As a consequence of termination, the amounts will be refunded, including delivery costs, excluding any additional costs resulting from the choice of a delivery method other than the ordinary method offered, without undue delay and in any case within 7 days from the date of termination of the contract. Transportation resulting from contract termination may incur additional costs that will be borne by the buyer. Shipping costs are borne by the buyer and are explicitly highlighted at the time of placing the order.
9 Transfer of risk Risks related to the products pass to the buyer from the moment of delivery. Ownership of the products is considered acquired as soon as full payment of all amounts due in relation to them, including shipping costs, is received, or at the time of delivery, if this occurs at a later time.
10 Warranty and commercial conformity The seller is responsible for any defects in the products offered on the website, including non-conformity of the items with the ordered products, in accordance with the provisions of Italian law. If the buyer has entered into the contract as a consumer, i.e., any natural person acting on the website for purposes unrelated to their business or professional activity, this warranty is valid provided that the defect occurs within 24 months from the date of delivery of the products; that the buyer lodges a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the buyer; that the online return form is correctly completed. In the event of non-conformity, the buyer who has entered into the contract as a consumer shall be entitled to have the products brought into conformity at no cost, through repair or replacement, or to obtain an appropriate price reduction or contract termination regarding the disputed goods and the subsequent refund of the price. All return costs for defective products will be borne by the seller.
11 Right of withdrawal In accordance with the current legal provisions, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products. Equipment and Machinery For Pharmaceutical Industry srls a Socio Unico extends this period from 14 to 15 days, therefore, the buyer may withdraw from the purchase contract until the expiration of said period starting from the day following the day of receipt of the products purchased online. In the case of multiple purchases made by the buyer with a single order and delivered separately, the 30-day period starts from the date of receipt of the last product. The buyer who wishes to exercise the right of withdrawal must communicate it to Equipment and Machinery For Pharmaceutical Industry srls a Socio Unico through explicit declaration, which can be sent by registered letter with return receipt requested or by sending an email to info@empharma.it creating a case. The buyer must exercise the right of withdrawal by also sending any explicit declaration containing the decision to withdraw from the contract or alternatively by transmitting the standard withdrawal form, Annex I, Part B, Legislative Decree 21/2014, which is not mandatory. The goods can be returned to any Equipment and Machinery For Pharmaceutical Industry srls a Socio Unico point of sale located in Italy or sent to: Via del Pontormo 34-36, 50141 Florence. The goods must be returned intact, in the original packaging, complete in all its parts, and with all accompanying documentation. Without prejudice to the right to verify compliance with the above, the website will refund the amount of the products subject to withdrawal within a maximum period of 7 days, including any shipping costs. As provided for by art. 56 paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the website may withhold the refund until receipt of the goods or until the buyer demonstrates that they have returned the goods. The website will issue the refund using the same payment method chosen by the buyer at the time of purchase. In the case of payment made by bank transfer, if the buyer wishes to exercise their right of withdrawal, they must provide the bank details: IBAN, SWIFT, and BIC necessary for the refund.
12 Data processing The buyer's data is processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the appropriate section containing the information pursuant to art. 13 of Legislative Decree no. 30 June 2003 (Privacy Policy).
13 Safeguard clause If any clause of these General Terms and Conditions of Sale is null and void for any reason, this will not in any case affect the validity and compliance with the other provisions contained in these General Terms and Conditions of Sale.
14 Contacts Any requests for information can be sent by email to the following address info@empharma.it, by phone at the following number 055 454773, or by post to the following address: Equipment and Machinery For Pharmaceutical Industry srls a Socio Unico - via Giambologna 7, 50132 Florence.
15 Applicable law and competent court These General Terms and Conditions of Sale are governed by Italian law and interpreted in accordance with it, without prejudice to any prevailing mandatory rules of the country of habitual residence of the buyer. Consequently, the interpretation, execution, and resolution of the General Terms and Conditions of Sale are exclusively subject to Italian law, and any disputes arising from or related to them must be resolved exclusively by the Italian judicial authority. In particular, if the buyer qualifies as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the buyer in accordance with the applicable law. These conditions were drawn up on 05/01/2017.